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IVR Surveys

IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research and measuring customer satisfaction.

Features

  • - Text to speech
  • - Multi language support
  • - Call/response recordings
  • - Detailed live reports
  • - Integration of API with existing technology

Advantages:

  • - Cost-effective when compared to other modes
  • - Prompt feedback
  • - Higher response rates
  • - No scope for interviewer bias